WHEN YOU CALL US - on any of our phone lines - we must see the telephone number you are calling from on our Caller ID. If our Caller ID displays: Private Call, Out of Area, Private or Payphone, we choose not to accept those anonymous calls. Therefore: no blocked calls, no calls from pay phones, portable phones or cell phones that do not display a phone number. If you must remain anonymous, we will not force you to reveal who is calling - we simply will not take that call. We have had our share of credit card fraud and this helps limits these events.

TOLL NUMBER (203) 366-1332 Mon-Fri 10 AM to 6 PM EST

This line is for any and all customer services.

* Technical Assistance.
* Product Information.
* Order Status
* Inventory Status
* Return Authorization Numbers
* Price Quotes
* Looking for Parts Not Listed in Catalog
* Wholesale COD - we do not ship Retail orders COD at all

FAX NUMBER (203) 576-0715 No Voice Transmission. Please Complete ALL the information on our order forms. Fax orders that do not include model year(s) and option information risk errors as we cannot determine if you have transposed a digit in the part number. DO NOT use Routing Sheets -- they are a waste of Fax paper and telephone time.

TOLL FREE NUMBER (800) 8669 DOC Mon-Sat 10 AM to 6:30 PM EST

This line is exclusively for placing a Visa or MasterCard card order for parts using a Dr REBUILD Part Number. If you do not have the Dr REBUILD part number, do not have a Visa or MasterCard - there is no need to call our toll free number. The 800 line has no other uses. If you cannot follow this simple policy, there is no need to call and get nasty when you get disconnected. We do not have a toll free customer service line.